Delivering a quality app is no longer a luxury that developers can avoid. Users nowadays have access to a huge catalog of apps that they simply don’t have the patience for an app that they struggle using. 88% of app users will abandon apps based on bugs and glitches according to a study by Qualtrix.…
Targeting techniques are essential for survey success. While it’s critical to get the framing and wording of your questions right, they only work if you send your surveys to the right people at the right time. Knowing when to send your mobile survey is necessary for getting the feedback you want. With Instabug, you can…
Launching surveys is just one of the ways you’ll make sure you’re getting the feedback you need to put out a great product. Instabug is loaded with different types of surveys, and you can boost their effectiveness by customizing them to your own brand and experience. There are custom surveys, NPS surveys, and app rating…
In-app surveys are super easy to write, send, and analyze with Instabug. You can ship straightforward surveys without making any code changes, and you also have the option to get more granular with when, where, and to whom you show your surveys. Engaging and understanding your app users is now easier than ever. Let’s walk…
Real-time crash reports from Instabug include a Session Profiler, a set of graphs that provide context on an app crash. These graphs capture the state of the device as well as your app in the 60 seconds before a report is sent, and highlight the most common causes of app crashes. It’s imperative that crashes…
Crashes are a universally negative experience for users. Unlike bugs, crashes completely end the user session and a study shows that 80% of users will only attempt to use a problematic app three times or less before uninstalling. When your app crashes, you’ll want to have a crash reporting tool in place to send you…
Surveys give product managers a powerful method for getting in touch with their target audiences so they can learn about them and assess their needs and preferences. The easiest way to get high response rates and rich answers is by asking your users survey questions right in your app. Instabug’s in-app surveys can be used…
User satisfaction is one of the biggest variables that will determine if your app will flourish or flop. Given the personal nature of what makes a successful app experience, one of the most effective and efficient ways to learn what your users need is through surveys. In this blog post, we’ll identify the five basics…
Great customer support starts before your users ever get in touch with you. It all begins as soon as something happens that prompts a user to reach out. Whether it’s a software bug, a product support question, a payment problem, or a suggestion, they need a simple way to communicate with your team. And your…
When you update your mobile app, it shows your users that you care about improving the quality of their experience. But pushing your new versions to the app stores isn’t the end of the update process—it’s the beginning. There’s more to do in order to maximize the impact of your update. These tips will bring…
When an app crashes, a crash report highlighting the app conditions leading up to the crash is generated. With Instabug’s crash reporting tool you can have detailed crash reports sent to your dashboard instantly. Each Instabug crash report captures a detailed report of the running environment, the different threads’ states, the steps to reproduce the…
When an app crashes, a crash report highlighting the app conditions leading up to the crash is generated. With Instabug’s crash reporting tool you can have detailed crash reports sent to your dashboard instantly. Each Instabug crash report captures a detailed report of the running environment, the different threads’ states, the steps to reproduce the…