A new experience optimized to collect all the information you need from your reporters
To help you get all the context and attachments you need to fix bugs, we’ve redesigned the user flow for submitting a bug report.
Here’s how the new bug reporting flow works when your app users invoke Instabug:
1. Prompt Options: If enabled, users can select whether they want to “Report a problem”, “Suggest an improvement”, or “Talk to us” (In-App Chats are available starting from the Silver Plan). This helps you sort feedback faster by automatically identifying reported bugs from general comments.
2. Report Categories: If enabled, users can select the custom category of their bug report. This helps you triage bug reports faster by allowing your users to select the category of their issue according to parameters that you define.
3. Bug Report: Users can change or enter their e-mail and type a description of the problem. Since this screen contains the most important user-generated information that you need to know, we moved it to the beginning of the bug reporting flow. From this screen, users can also select screenshots to annotate, opt to take a screen recording, and add up to four additional attachments.
4. Extended Bug Report: If enabled, users can list Steps to Reproduce, Actual Results, and Expected Results. This structures their report so that you can easily reproduce the bug.
5. Discard Report: If a user cancels a bug report, they are prompted to confirm before discarding.
6. Thank You: After your users submit a bug report, they see a thank you note.
See it in action below: