Engage with your survey respondents and ask for more details
A very critical step when you send out surveys to your users is to close the loop. Whether you are sending NPS Surveys or Custom Surveys it is really important to get in touch with your responders. It helps you grab more details from them, know what they really have in mind, strengthen your relationship with them and motivate them to engage with you even more.
Now, from within each survey on the dashboard, you can either reply to a responder or view the thread that you already have with them.
You can filter the survey’s responses to focus on the users you still didn’t reply to, the ones you already have an open thread with or all of them.
Your users receive your reply in-app as a new thread initiated by you. To give them context, the initial message in the thread refers to the survey’s questions and their answers.
Replying to users is supported starting from the Silver Plan.