Here at Instabug, we are proactive about user privacy, so we’re sharing the steps that we are taking in our continued commitment to respecting and protecting end-user privacy.
Effective today, we updated our Terms of Service to reflect guidelines that require apps to receive consent from their users to record their data and disclose the information being collected about their users. You can review the updated Terms of Service here: https://instabug.com/terms
On the same note of end-user privacy, we have released new versions of our iOS (v.8.0.20) and our Android (v.8.0.18) SDKs today to limit some features related to capturing user data. And we are currently working on an update that will be released to all current Instabug users in the coming weeks, which includes these features that are already in production with some pilot users:
- End-user facing views will disclose details about the data that Instabug SDK captures and sends to apps. By default, in the first view of the bug and feedback reporting forms that app users see in the Instabug SDK, a disclaimer appears as a footnote.
- The footnote links to a screen that includes full details about their data being sent. App users will have the ability to opt out of sending this data.
This builds on the steps that we have already taken to protect user privacy and consent, including compliance with the EU General Data Protection Regulation, securing user data through encryption (at rest on the user’s device, in transit, and when stored on our servers), and disabling recording features that could be used to infringe on privacy.
In order to work together in our shared goal to protect user privacy, we expect Instabug users to request explicit consent from their app users and disclose the information being collected. In case of a violation of our Terms of Service, we reserve the right to disable their account.
If you have any questions about these updates, we’d love to hear your feedback and talk more about how we can help our users ship better quality apps while respecting user privacy. You can reach us anytime at email@example.com.