"That’s a lot of added value because before, people had to care enough
to post screenshots on Facebook," Pham explained.
The time Lyft’s team spends resolving bugs has also improved by 30%,
according to Pham.
We ship weekly, so everything is very time
sensitive. From users submitting issues to us triaging the reports to
reaching engineers’ eyes, then investigating and fixing the bug,
Instabug saves us time.
As Lyft’s pool of testers grew, the amount of bug reports it receives
has also grown. One challenge is identifying pressing technical
problems from the range of feedback they get.
“The quality has improved in terms of receiving real issues
since we’ve made things easier for our users to report bugs through
Instabug. We’re able to receive issues faster and direct it to the
right teams to fix,” Pham said.
With a greater quantity of feedback, improved quality of bug reports,
and faster turnaround times enabled by Instabug, the chances of bugs
slipping through to production versions are minimized and those
potential costs are saved.