Win Your Users' Hearts With In-App Chat
Don't interrupt your users' experience by making them leave your app to talk to you. Provide them with an an easy communication channel from within your app and drive more meaningful conversations.
Have Conversations With Your Users Inside Your App
You can reply to users who report bugs, experience a crash, or respond to a survey as needed to ask for more details or let them know that you fixed the issue. Instead of doing that through emails, win them back directly inside your app.
Reduce Negative App Store Reviews by 80%
Handle negative comments privately by providing users a channel to communicate with you. Use saved replies and automated rules to manage incoming messages. Convert complaints into bugs to be fixed and ask happy users to rate you in the app stores.
Two-Way Integration With Your Help Desk
Instabug keeps the chat that you have with your user in sync with the thread on your help desk. Reply back from Zendesk and your user will be automatically notified in-app.
Experience Seamless In-App Chats with Users
Shake to InvokeReport CategoriesSlack NotificationsZendesk Integration
Your users can simply shake their device to send you an in-app chat. You can also customize the invocation method depending on the level of discoverability you want, like tapping on a floating button or from a menu item in your Settings page.
For easier triaging, set pre-defined categories for your users to select before sending you an in-app chat. You can use rules to automatically assign certain categories to certain team members.
Get notified in Slack as soon as someone sends you an in-app chat. Customize your rules so that specific categories are sent to specific channels.
Instabug keeps the chat that you have with your user in sync with the thread on your help desk. Reply back from Zendesk and your user will be automatically notified in-app.
Learn How CitrusBits Uses Instabug to Collaborate With Clients
A big problem Instabug solved was our communication with clients. Before Instabug, we’d get a lot of feedback but it was just a big list of unorganized and random screenshots. It was a hassle trying to figure out what the problems were and get relevant information like device and OS.
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