SENTIMENT ANALYSIS

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What You Will Get In The Report

Know What Your Customers Love

Elevate your app's success and boost user
retention by delving into what your customers love
and are most engaged with in you app

Discover the Top Pain Points

Enhance your app's experience by proactively
discovering your customer's feedback and top
pain points faced while using your app

Know what Led to Positive
and Negative Reviews

Receive a comprehensive breakdown of all
categories, allowing you to gain valuable insights
and a holistic view on your customer experience

Receive Insightful Suggestions

Receive insightful suggestions and actionable
recommendations to elevate your customer
experience and quality for unmatched 5-stars

Frequently Asked Questions

SENTIMENT ANALYSIS REPORT   

My Verizon

Report: 04 September 2023 - 07 October 2023

App Store Rating

4.5

The below sentiment analysis is based on the
text given in the review and not the star rating

The analysis is done on a subset of reviews and may
not represent the app's overall rating

Customers Like This About Your App

Apps offer a user-friendly interface for exploring and adjusting T-Mobile plans and features. Customers appreciate the ability to easily upgrade or modify their plans, add or remove features, and customize their services to fit their needs.

Some mobile apps provide exclusive rewards programs, discounts, or special offers for their users. Customers enjoy accessing these perks through the app and take advantage of various benefits, such as discounts on devices or entertainment services.

What Users Like About Your App

"I love how smooth and fast this app runs. It never crashes and the performance is top-notch."

Here’s the Distribution of Your App Reviews

Customers Dislike This About Your App

Apps offer a user-friendly interface for exploring and adjusting T-Mobile plans and features. Customers appreciate the ability to easily upgrade or modify their plans, add or remove features, and customize their services to fit their needs.

Some mobile apps provide exclusive rewards programs, discounts, or special offers for their users. Customers enjoy accessing these perks through the app and take advantage of various benefits, such as discounts on devices or entertainment services.

These are the main themes related to negative reviews:

1- Account Syncing: Users have occasionally experienced difficulties with their accounts not syncing properly within the app.

2- Billing and Payment Errors: Some customers have encountered problems related to billing and payments

What Users Dislike About Your App

"I love how smooth and fast this app runs. It never crashes and the performance is top-notch."

Summarizing the
Positive Categories

Company > recommendations

1- Account Syncing: Users have occasionally experienced difficulties
with their accounts not syncing properly within the app.

Summarizing the
Negative Categories

Company > recommendations

1- Account Syncing: Users have occasionally experienced difficulties
with their accounts not syncing properly within the app.

Summarizing the
Positive Categories

Company > recommendations

1- Account Syncing: Users have occasionally experienced difficulties
with their accounts not syncing properly within the app.

Summarizing the
Negative Categories

Company > recommendations

1- Account Syncing: Users have occasionally experienced difficulties
with their accounts not syncing properly within the app.

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