Cookie Policy

Updated: May 21st, 2018

1. Scope

This Cookie Policy (“Cookie Policy”) provides information about how and when Instabug, Inc. (“Instabug” “ we”, “us”, and/or “our”) uses cookies and similar technologies when you interact with the website (“Site”) and any related services and/or features (together with the Site, the "Service"), and explains the choices and controls that you have.

This Cookie Policy forms part of our Privacy Policy , which also includes details about (i) why and how Instabug collects, uses, and stores personal data that we collect or receive through the Site or the Service, (ii) the lawful basis on which Personal Data is processed, (iii) how we protect your data, and (iv) what your rights and our obligations are in relation to such use. Please read our Privacy Policy for information on these items.

By choosing to use our the Site after having been notified of our use of cookies and similar technologies in the ways described in this Cookie Policy, and, in applicable jurisdictions, through notice and unambiguous acknowledgement of your consent, you agree to such use.

2. Cookies And Similar Technologies

A cookie is a piece of information sent to your browser from a website and stored on your computer’s hard drive. Cookies can help a website like ours recognize repeat users and allow a website to track web usage behavior. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. For more details on cookies and similar technologies please visit All About Cookies.

Cookies can be stored on your computer for different periods of time. “Session cookies” only last for as long as the browser session and are deleted automatically once you close your browser. “Persistent cookies” cookies survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again.

The Site uses first party cookies (cookies set directly by us and are essential for using and navigating our services) as well as third-party cookies, as described below.

We also use pixel tags (usually in combination with cookies), from the third parties described below, to get information about your usage of the Site and our services. Pixel tags are a technology similar to cookies that can be embedded in online content or within the body of an email for the purpose of tracking activity on websites (for example, to know when content has been shown to you), or to know when you have viewed particular content or a particular email message.

3. Technologies Used




Strictly Necessary Cookie

We use cookies, set by Instabug, that are strictly necessary to provide you with services available through our Site and to use some of its features, such as the ability to log-in and access to secure areas as well as the ability to make payments. These cookies are essential for using and navigating the Site. Without these cookies, basic functions of the Site would not work.

Because these cookies are strictly necessary to deliver the Site and our services, you cannot refuse them.

Analytics / Performance Cookie

We use “analytics” cookies that allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our site works, for example by making sure users are finding what they need easily. The collected data provides us only with anonymous traffic statistics (like number of page views, number of visitors, and time spent on each page). The analytics cookies we use are described below:

Google Analytics (Google, Inc.) - Enables us to store information such as the time you visit our Site, whether you have visited before and the website that you visited prior to visiting our Site. To learn how Google uses data collected on our Site, visit .

How long a Google Analytics cookie remains on your computer or device depends on what it is and what it is used for. Some Google Analytics cookies expire at the end of your browser session, whilst others can remain for up to two years.

Heap Analytics (Heap, Inc.) - Analyzes browsing activity to establish user profile. Learn more at .

You can block or delete cookies by changing the browser settings as explained under the “Your Choices” section below.

To opt out of Google Analytics, you can also download and install the Google Analytics Opt-out Browser Add-on for your current web browser at the following link:

Functionality Cookie

We use cookies to enhance the performance and functionality of the Site and our Service (such as collecting performance and error data, enabling customer support for users, for example offering live support chat). These cookies are not essential for using and navigating the Site and using the Service. However, without these cookies, certain functionalities may become unavailable. The functionality cookies we use are described below:

Intercom Inc. - Cookies from Intercom allow us to track usage across most of our Site. Expiration of these cookies depends on the cookies used (generally, between 1 week and 1 year). Learn more at .

Optimizely Inc. – Used to run interactive tests on our Site (“A/B Tests”) to help us improve the user experience. Optimizely places cookies on your computer to determine which version of pages you have seen to provide you with a consistent user experience. Learn more at .

You can block or delete cookies by changing the browser settings as explained under the “Your Choices” section below.

To opt out of Optimizely, you can also visit .

Advertising Cookie/Pixel

Facebook - Facebook, Inc. provides technologies that enable us to serve users with ads on Facebook based on their visit to and interaction on the Site. Learn more about Facebook’s practices at

Twitter - Twitter provides real time updates from across the globe on the latest trending stories, ideas and opinions from the Twitter accounts or hashtags that you choose to follow. We make it easier for you to share our Site content over Twitter. Learn more here: Privacy Policy .

Quora – Question-and-answer website. Learn more about Quora’s privacy practices here: Privacy Policy .

LinkedIn - Learn more about LinkedIn’s privacy practices here: Privacy Policy .

AdRoll - Advertising focused on retargeting. Learn more here: Privacy Policy .

You can block or delete cookies by changing the browser settings as explained under the “Your Choices” section below.

The providers listed below also offer direct opt-out functionalities:

You can control how Twitter personalizes your experience and adverts by using your Personalization and Data settings at whether or not you have a Twitter account.

4. Your Choices

On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:

You may also manage or opt-out of cookies by using the links provided by the third parties described above.

Please note that if you reject cookies or turn cookies off, you may be unable to access certain parts of the Site or the Service and you may not be able to benefit from the full functionality of the Site or the Service. You may not decline pixel tags. However, they may be rendered ineffective by declining all cookies or modifying your browser settings to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis.

To find out more about cookies and similar technologies, including how to see what cookies and similar technologies have been set and how to manage and delete them, visit in the United States, or the European Digital Advertising Alliance in Europe, or the Network Advertising Initiative’s online resources, at , and follow the opt-out instructions there. If you access the Site on your mobile device, you may not be able to control tracking technologies through the settings.

5. Changes

We may change the type of third party service providers that place cookies on the Site and amend this Cookie Policy at any time by posting the amended version on the Site. Unless additional notice or consent is required by applicable laws, this will serve as your notification of these changes.

6. Contact Us

If you have any questions or concerns, you can contact us by email at , or at our mailing address below:

Instabug, Inc.
855 El Camino Real St.
Suite 13A-111
Palo Alto, CA. 94301
United States