Since the rebranding last year, Instabug has been known as the platform for real-time contextual insights. We’re the SDK you install when you want to know what’s happening with your app’s stability, performance, and reception — and you get your data in real-time, so you can make informed decisions with the latest and most comprehensive…
Welcome to Instabug Insights, where your data is transformed into visual stories about your app’s performance and reception. Each app you monitor will have its own Insights pages plugged with data, graphs, and numbers you can use to get the full picture at a glance. Let’s introduce you to Insights for Customer Satisfaction, which uses…
Welcome to Instabug Insights, where your data is transformed into visuals about your app’s performance and reception. Each app you monitor will have its own Insights pages plugged with data, graphs, and numbers you can use to get the full picture at a glance. As we know, monitoring app stability is one of the most…
Welcome to Instabug Insights, the analytics headquarters for your app’s performance and user satisfaction. Each app you monitor has its own Insights pages plugged with data, graphs, and numbers you can use to get the full picture at a glance. The Releases page is your Insights homepage. Its top menu gives you access to Insights…
Here it is: your guide to everything NPS for mobile apps. The Net Promoter Score survey is the world’s most popular customer loyalty survey. It gives you information about which users love your app, what features they like most or least, and how likely they are to churn. Two-thirds of Fortune 1000 companies use NPS…
Targeting techniques are essential for survey success. While it’s critical to get the framing and wording of your questions right, they only work if you send your surveys to the right people at the right time. Knowing when to send your mobile survey is necessary for getting the feedback you want. With Instabug, you can…
Launching surveys is just one of the ways you’ll make sure you’re getting the feedback you need to put out a great product. Instabug is loaded with different types of surveys, and you can boost their effectiveness by customizing them to your own brand and experience. There are custom surveys, NPS surveys, and app rating…
In-app surveys are super easy to write, send, and analyze with Instabug. You can ship straightforward surveys without making any code changes, and you also have the option to get more granular with when, where, and to whom you show your surveys. Engaging and understanding your app users is now easier than ever. Let’s walk…
Surveys give product managers a powerful method for getting in touch with their target audiences so they can learn about them and assess their needs and preferences. The easiest way to get high response rates and rich answers is by asking your users survey questions right in your app. Instabug’s in-app surveys can be used…
What does it mean to “close the loop”? If we’re talking electricity, it takes a closed loop to complete the circuit and light up the room. The same can be said for user feedback. If you’ve sent out in-app customer experience surveys, you’ve begun the feedback process. And that’s great—the feedback that comes from surveys…
User satisfaction is one of the biggest variables that will determine if your app will flourish or flop. Given the personal nature of what makes a successful app experience, one of the most effective and efficient ways to learn what your users need is through surveys. In this blog post, we’ll identify the five basics…
Great customer support starts before your users ever get in touch with you. It all begins as soon as something happens that prompts a user to reach out. Whether it’s a software bug, a product support question, a payment problem, or a suggestion, they need a simple way to communicate with your team. And your…